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Primary Care First
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Driving AI Adoption With Appeal
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Risk Adjustment & Equity
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Building and Managing Dynamic Teams
Primary care First: Providers Win By Going Last
Inherent in the name of CMS’s Primary Care First Model is the suggestion that PCPs will need to work harder. Given the physician shortage, high rates of burnout, and hot spots of overwhelmed healthcare systems, the only real way to win in Primary Care First is by working smarter, not harder. In this 4 hour workshop, you will learn a persona-based approach to engaging the full spectrum of team members in the actions that will drive success in PCF, and improve patient outcomes. You’ll be prepared to implement innovative workflows to minimize provider burden while maximizing HCC capture, quality performance, and team-based revenue generation.
Driving AI Adoption with Appeal:
Swipe Right on AI
Sophisticated AI solutions are sexy… to some people. But if advanced AI technologies and algorithms aren’t peaking the interest of your end users, how do you get them to Swipe Right? In this 4 hour workshop (in-person or virtual), you will learn how to make your AI solution appealing to target users and increase volitional utilization of the technology. Learners will be able to classify AI by three main functions, identify end users by persona, and utilize this functional framework to create a human-centered, persona-based implementation plan for your AI or other healthcare technology solution.
Risk Adjustment & Equity: A Team Based Solution
Meeting the demands of value based care cannot rest on the shoulders of physicians and providers- the entire team- from the front desk to coders and billers- need to be coordinated in a patient-centric approach to make physician documentation effective. Similarly, identifying and addressing disparities in health outcomes requires the entire team working at “top of license.” Achieving this requires an understanding of programs, regulations, and the personas of team members. This 4 hour workshop will enable you to implement a patient-centered, persona-based strategy to increase your HCC capture and drive more equitable care.
Building & Managing Dynamic Teams:
Bridges, Walls & Hourglasses
A dynamic team is not the one that comes up with the most innovative or disruptive idea, it’s the one that gets things done. That requires team members to balance the need for transformation with the regulations of healthcare- while avoiding derailing clashes along the way. On every dynamic team, there are Walls that root the team to compliance and rules and Hourglasses that see innovative and disruptive opportunities. Bridges are the ones who connect these personas so that the team is neither stuck in a rut nor drifting in the clouds. Using the frameworks of Kolb’s Experiential Learning Styles and divergent thinking theories, this 4 hour workshop (in person or virtual) will help you learn to identify these personas and develop your ability to be a bridge so that you can build effective teams.